Accessible Customer Services

The Law Society of Upper Canada (the Law Society) is committed to maintaining an accessible environment for persons with disabilities in the delivery of its goods and services.

The Law Society maintains, in accordance with the Customer Service Standards and the Integrated Accessibility Standards adopted under the Accessibility for Ontarians with Disabilities Act, 2005, documents describing its policies, practices and procedures and will provide a copy of such documents to anyone requesting it. The documents include policies, practices and procedures with respect to the following:

  • use of guide dogs, service animals and support persons;
  • the steps to be taken in connection with a temporary disruption;
  • the training policy, including a summary of the contents of the training and details of when the training is to be provided;
  • records of the training provided under this policy, including the dates on which the training is provided and the number of individuals to whom it is provided;
  • the feedback process.

The documents are available upon request and are provided in a format that takes into account a person's disability.

Members may be interested in the following Law Society resources:

We welcome any feedback you may have about how the Law Society of Upper Canada provides goods or services to persons with disabilities.

To request copies of the documents, to provide feedback or to file a complaint, please contact Josée Bouchard, the Law Society's Equity Advisor at 416-947-3413 or 1-800-668-7380 ext 3413, jbouchar@lsuc.on.ca or at the Law Society of Upper Canada, Equity Initiatives Department, Osgoode Hall, 130 Queen Street West, Toronto (Ontario), M5H 2N6.

For more information on the Government's plan to make Ontario accessible, visit the Ministry of Community and Social Services.